Austin Bio Med Lab

14415 Owen Tech Blvd
Austin, Texas, USA 78728-7017
Center Type: unpaid whole blood donation icon
Overall Rating: 3.38893.5 star rating

Donor Ratings & Reviews

 Rate and Comment on Austin Bio Med Lab

Donor: Blood Hero
Date: 2023-06-01
 Rate and Comment on Austin Bio Med Lab
Donor: Kayla Ward
Date: 2014-07-11
Most of my experiences with the employees has been great; they are very kind and concerned for your over-all well being.

Donor: Triple L
Date: 2011-05-10
I have been trying to get an appt for 3 months and nothing has been available.. Is there another place in the Austin/RRk area ?

Donor: Steven
Date: 2010-02-22
The donation center was great, however, the debit card you receive as payment instead of cash has many stipulations and random charges, and even if you use due diligence and try to avoid these charges, you are bound to run into other problems. You must use it at a CHASE atm, but even some chase atms will not work. The donation experience was great, but what is it all for if I cannot use the pseudo money I receive in return.

Donor: Anon
Date: 2009-11-30
Can you guys pls post what time u guys are open or at least on the automated service thru the phone

Donor: Mike Ceranko
Date: 2009-01-19
I liked this place before the change to debit cards. You cant get all your money off the card and they charged me for a new card after they sent it to the wrong address. It was a huge hassle. And I was tired of not being able to get all my money off the cards. Many ATMs will not give you the money and they charge you for using them. Really pissed me off. So I heard about DCI Biologicals. DCI Biologicals on Airport is where I go now. 30.00 in cash each time. No HASSLE. Baxter sucks, but the staff was nice to me. I want cash in my hand if Im going to waste my time and gas to donate.

Donor: Annoyed
Date: 2008-12-17
I_ve been going here for about a year, so I_ve seen the change from the mgmt change and wish the staff was friendlier as well as keep hoping they_d bring back snacks. Pros: Staff is getting friendlier, at least with me and I_m a guy. I_ve seen the male tech.s trip over themselves to flirt and yeah, I see it with the female tech.s too, but it_s not too out of hand. The new appt system is good and they_re pretty good about getting to you on time, etc. Cons: The WIFI doesn_t work consistently if ever!!! This is bad b/c there are many folks who have work to do or want to kill time while they_re there and if you_re going to advertise this amenity, then PLEASE fix it! All in all, it_s not a bad place. If this place cares at all about their clients, I would recommend using surveys at each visit to help improve more and more. There are times when I get an awesome tech, doesn_t hurt or anything and then there are times when I get the opposite. I don_t know who to tell and don_t want to rock the boat too much in case it came back to the tech., I_m sure I_d be in for some pain if they knew it was me :)

Donor: Jack
Date: 2008-10-13
I for one like the new appointment system. Before the appt. system it didn_t matter if you made one or walked in, but now I go in and usually get started at my appt. time. Things seemed shaky during the change, but any change makes things worse before making things better. Phlebotomists were friendly, attentive and well trained. The bonus offers and raffles are a big plus. All they need is some TV, but I_ll make do with my ipod. Highly recommended!

Donor: Sarah
Date: 2008-10-13
Great place to do some good. With the economy the way it is it is a very busy place. Super clean and nice staff. Bring a blanket-it can be cold after the saline rinse. Can_t think of a better place to save a life and earn something for myself. I have all of my co-workers going too. They give you $ for referrals.

Donor: sally
Date: 2008-10-13
Nice place and friendly staff. They even will watch your kids for free-now that is service. It is nice to escape from it all and know you are saving a life. I am a student too so it is a nice break. Would recommend this facility if you want some extra cash.

Donor: Anonymous Donor
Date: 2008-08-09
I donated regularly _ successfully at this facility for about 3 years until I moved out of state in 2001. I moved back in 2008, and the place has DRASTICALLY changed. I have been back THREE times and have still not been processed to donate again- the staff does not know what they are doing, and they give out erroneous information on their own policies. I have never felt so \_given the run around\_ in my LIFE!! I will never go back to this facility. A larger company must have bought this place. the friendly staff that know what they are doing- GONE. Competent phlebotomists- GONE. I have the Alaskan pipeline vein in my right arm, complete with tell tale scar of being a prior regular donor. The girl tried to stick me 3 inches to the outside of that target THROUGH A MOLE that bled profusely and was nowhere near the vein. It is amazing anyone can get thru the red tape to become a new donor. I was told to come in as a walk in. When I arrived, I was told that whoever told me to come in was \_not paying attention\_ and they were unable to see me. If the staff is not paying attention, I want them nowhere near me with that large bore needle!!

Donor: C
Date: 2008-07-02
Very courteous and friendly staff. Appointment system seems a bit dysfunctional as appointments are frequently overlooked and treated as a walk-in.

Donor: Dukeman
Date: 2008-06-23
This used to be an easy place to donate but when Baxter took over, the snacks went away, the friendly attitude went away, all of the don't do this signage went up and now they treat us like perps! The reservation process is laughable and doesn't work and some of the phelbotimists are barely competent. I hardly donate anymore and I'd really like to smack some of the attitude out of these clowns!

Date: 2008-04-05
This place is awful! STAY AWAY!!! They've messed up and pierced through my vein twice! I've had 2 hematomas! The internet rarely works, no complementary snacks or beverages, strict rules, unfriendly / unprofessional staff, CONSTANTLY changing hours, *BY APPOINTMENT ONLY to donate!, and so on and so on. This place was recently bought by another larger company that doesn't understand how to treat their donors. I WILL NEVER COME BACK!!! I WILL NEVER REFER ANYONE TO YOUR CENTER!! ***Do you donate plasma?*** You can donate just off I-35 on Airport Blvd. at DCI Biologicals. They are a smaller, more friendly plasma donation center and offer $60 a week ALL THE TIME! So don't waste your time driving to pflugerville, go to DCI Biologicals

Donor: Mitchel
Date: 2008-03-20
Very good blood center. The staff is so friendly and you know you are helping others and earning something for yourself. It doesn't hurt and you get to relax and read so bring a book.

Donor: Betty
Date: 2008-02-13
Very clean facility; friendly staff; accepts walk-ins; good time to study, read, or do homework

Donor: Sabrina
Date: 2007-11-27
Austin Bio Med in Pflugerville is great. The staff are very professional and everyone is polite. They have a nice, clean facility, snack room, day care, and comfortable lobby. The donation area is large, open and well lit with piped in music.
Be sure to bring a book or something to do with your one free hand as well as a blanket if you are prone to getting cold easily. The ceiling fans are always on high due to all the equipment.

Donor: Snarkychef
Date: 2007-11-19
Very professional. The first visit takes around four hours and includes various types of testing (blood and urine included). If you pass, the next four visits will be monitored to make sure you don't have a reaction to the donor process.

Donor: Kevin Young
Date: 2007-07-18
This place is pretty good. Very professional and clean.
For noobs: bring 3 forms of id (driver_s license, social security, and bill envelope) and eat a good lowfat meal before coming. Drinking water the day before helps too.
Walk-ins before 4pm and appointments.

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