Biomat USA, Inc.
425-267-9800Center Type: Paid Plasma
Donor Ratings & Reviews
Rate and Comment on Biomat USA, Inc.
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Donor: Blood Hero Date: 2024-04-26 Rating:  |
Rate and Comment on Biomat USA, Inc.| Donor: Returndonor Date: 2020-03-02 Rating:  |
| My last several appointments have run severely late, waiting room time of over an hr today and 2 hrs last week. They started using a new biometric sign in, takes forever first time to use. Staff is absolutely unhelpful when asked questions about the new system. They just kept saying use the finger we assigned you, except this was my first use of this system and hadn_t been assigned a finger to use when signing in. I could also hear staff repeating my name and laughing. I don_t mind a funny joke, but I_m not okay being the butt of it. Front staff is extremely rude, can be heard arguing with each other at times, entire process is extremely slow, very unhelpful up front. It_s gotten to were the money_s not worth the time for those of us that have kids in school with pick-up times (even though I alot 4 hrs to do this and get back), other scheduled activities, or even just a life. |
| Donor: Elijah Whitehead Date: 2016-07-21 Rating:  |
| Donating is a great way to make some good cash, and takes about two hours. But using the referral system is the best way to make the most money. You can start by using me as a refferal and make an extra 50$ just let them know that Elijah Whitehead referred you! |
| Donor: J Cook Date: 2015-07-13 Rating: |
| So, here is my day so far... I stopped donating at Grifols Biomat USA, Inc. almost three years ago for three reasons: too long wait times, poor customer service and misinformation from employees. I figured it has been long enough for some turnover and changes, so I decided to give them another shot. I showed up early and waited an hour knowing the new donor process is long. I lost my social security card in a recent move, so I explained that I am a returning donor, but it has been a couple years since I donated and I misplaced my soc. sec. card. I was informed that I need the card no matter what. Fine. I was prepared for this and was not upset with them. It was my fault it_s lost after all. So I spend over 3 hours getting my birth certificate and going to the social security office to order a new card. Once I was finished, I phoned Grifols Biomat to make sure that the paper I was given stating I ordered a new card would work. The lady on the phone assured me it would. So off I go to donate. Once I get back to the center, I am informed by the SAME EMPLOYEE that told me I needed my social security card that I actually do not need it and the paper I was told would work actually would not work anyways. So, thanks to their misinformation, I wasted over three hours and the last of my bus money for no reason. So far, it does not appear too much has changed. I fill out my paperwork and return it to the desk. I was then informed that I received a prepaid Visa over two years ago. I don_t remember, but the system says I had one. Okay. No problem, right? Wrong. Since I don_t have the card anymore (who would after not using it for more than two years?), I can donate today, just not receive my money today. I can access my funds more than a week from now when they replace my card that I don_t even remember having. Since I frown on working for free, I said no and left. With the last of my bus fare already spent on a trip I never even had to take, I was forced to walk 11 miles back home in the middle of a hot summer day. During this walk, I phoned the center to speak to a manager. After waiting five minutes for her to get on the phone, I explained everything that had happened thus far. As a way to justify my treatment, she informed me that the employees are busy in the morning and sometimes _don_t pay attention to what is right in front of them._ While talking, I was told multiple times to stop yelling or she will hang up on me. Even after I explained I am on a cell phone walking 11 miles down a major highway with very heavy traffic and apologized for _yelling_ to speak over the roar of the cars, her response was simply _Do you want me to hang up now?_ Fast forward almost three hours and nearly 11 miles later. I am limping due to a foot condition that was aggravated after the intense physical walk I was forced to take. If this pain does not subside, I will have to see my podiatrist about it. So, to recap my experience with Grifols Biomat today, not only was I not able to donate since I would not be paid for a week, I was told incorrect information by FOUR employees which resulted in me having to walk 11 miles back home and possibly incur heavy medical charges. As a manager of several businesses before starting a freelance writing career, I was appalled at the way I was treated and spoken to by both employees and management. I would never dream of speaking to a customer the way I was spoken to, but I also worked for companies that were customer serviced based. Grifols is not beholden to donors and they are sure to treat them as such. I would suggest going elsewhere to donate, but the way the system is set up, donors are not allowed any choice. We either take it or just don_t donate. So my current suggestion is to not donate plasma at all with any Grifols establishment. Instead, donate blood which is just as important and saves lives. You may not get paid for it, but at least the American Red Cross realizes the importance of donor retention and truly values each and every donation. |
| Donor: Adam Date: 2013-01-05 Rating: |
| This place doesn_t pay cash. They give you a prepaid debit card that charges ridiculous fees. Also the money isn_t always available right away as they say it is. |
| Donor: M. Cole Date: 2012-06-29 Rating: |
| If you are taking the time to read this, allow me to take a few moments to tell you about my experience w/ Biomat Plasma Center on 15th Ave. First, the Customer Service and professionalism for a great majority of the staff is exceptionally poor and would not meet most donors expectations of what their experience should be. Their waiting room is decent size and the seating accomodations are adequate, but you often cannot hear when the staff calls your name to be screened before you donate. I cannot tell you how many people I have seen who complained to the staff about not hearing their name being called. On the other hane, one staff member will scream the screeners name; to apoint of absurdity and obnoxiousness. When you are able to donate, the staff manipulates the machine times, meaning that it can take you shorter or longer periods of time to donate. This is often determined, so it seems, by the time you come in to donate. If you come in shortly before closing, I have personally seen my donation time cut by 20-25 minutes, which is a significant amount of time. Other times, I have seen my donation take longer than usual based upon which staff member is the one that puts the plasma needele in my arm. In addition, the staff_s attention to detail is sorely lacking. You often have to tell them to check the machine, if the machine is making noises, if the donation is taking longer than usual, or if you are experiencing pain or discomfort. To continue, I want to mention that if you come close to closing time, the staff often manipulates the blood presure and temperature gauges telling people that they have to wait 15 minutes before re-screening. An example I can share with you is that I have donated plasma in 3 different states over 15+ years. In total, I have donated well over 150 times. I was never told that my pulse was too high at any time I ever donated, until the last two times I visited Biomat. I knew the real reason is because I arrived right before they closed and the staff did not want to stay longer and work OT. The staff talks often about how they are not supposed to work OT, and how difficult it can be for them to explain or justify the OT to their Mgr. or Supv. I have personally heard several staff members talk about this issue. I STRONGLY ENCOURAGE you to go to another donation center to donate. I persoanlly WILL NEVER donate at this center again. The staff is poor; they lie; they manipulate the machines which affects the amount of time you are there. If you catch a bus, you can expect, more often than not, that your donation will take longer than it should and again, the overall experience is far below average. It is by far the worst I have ever seen or experienced. Again, I am confident that your experience will be much more enjoyable and blessed if you go elsewhere. God Bless! |
| Donor: jerrid Date: 2011-06-15 Rating: |
| honestly people listen to yourselves just because you dont like the new management you have to complain and bicker god you all sound so petty get over it personally i think the new management is doing fine all things considered |
| Donor: jerrid Date: 2011-06-15 Rating: |
| honestly people listen to yourselves just because you dont like the new management you have to complain and bicker god you all sound so petty get over it personally i think the new management is doing fine all things considered |
| Donor: Adreanna Date: 2010-07-16 Rating:  |
| I donate here regularly...the staff is always really friendly, the manager(dustin) is pretty kick ass..i know its a big drop from when rick was running the place and i understand that there are things that can be improved but come on give him a break...he_s doin the best he can... for those who wanna donate here... its usually pretty packed on tuesdays and saturdays...early mornings are a bit crazy, but it really varies, first time donors get $30 their first donation, 2nd is $45(???) from then on its $20 the first time of the week and $35 the second time... be prepared to have proof of address, photo id, and social security card....and ALOT of time things that will keep u from donating!!!! certain meds will keep u from donating(propecia, proscar, any blood thinners..etc) if ur veins are too small(they use 17g 1 1/2\_ needles so it has to be big enough to fit that needle _ not collapse) tattoos _ body piercings - if it HAS NOT been a year since u got ur last one...u cant donate till it has... IF YOUR SICK at the time ur going to donate HCT levels not below 38 Temp of 99.5+ ummm i think thats it.... other than that... DONT FORGET TO EAT and drink plenty of water before u donate... (ladies on ur \_rag\_ make sure u use a tampon...u will b asked for a pee sample..and too much blood in the urine will cause u 2 b differed for the day...) ive been a new donor twice now...once at the tacoma campus, the other wen i arrived at everett...both really amazing sites friendly staff, and really great people to talk to.. ill miss the everett staff...but ill b bak!lol till then enjoy ur time... |
| Donor: Jay Date: 2010-03-12 Rating: |
| I would like to add to note, that the staff at the center do a great job. Relationship building, customer service, energetic, etc. Coming from a management background, and ability to lead teams, this is a team I would definately lead and be a part of. So for those who sit on there HUGE butt daily and all you do is talk negative about something you have no knowledge about, get a life. But keep up the work guys. As for some people, the money helps with bills, as for others like myself, it goes to help others/ministries, thank you! |
| Donor: Anonymous Donor Date: 2010-03-08 Rating:  |
| was considering donation but between the map of Amarillo,TX and the unprofessional posting from the manager I will be changing my mind. By posting these types of comments you have done a great disservice to your employees and the company you work for in causing an unprofessional outlook of all involved. |
| Donor: dustin Date: 2010-01-15 Rating: |
| hey this is dustin the new manager! you are both pathetic! look at you, your actually wasting your time on this retarded web site rating how good my facility is wtf! and I know whats going on, its a goddamn donation clinic pretty straight forward. |
| Donor: Mike Date: 2009-07-13 Rating: |
| I agree. This Centre used to be well run when Rick Molano was in charge. Now it is very un managed. I missed his departure and am curious as to what happened? |
| Donor: Dan Date: 2009-07-13 Rating: |
| What happened to Rick? Where did he go? |
| Donor: Patrcia Date: 2009-07-02 Rating: |
| This facility has gone down hill ever since Rick Molano has left. I would haven given you a 5 had Rick still been there. This Dustin person hasn_t a clue was going on. Please bring back Rick before you have no donors left. |
| Donor: No name Date: 2009-05-19 Rating: |
| Rick Molano was the best manager.Very caring and concerned. Why is he gone? Huge mistake |