DCI BIOLOGICALS AUSTIN LLC

5789 Airport Blvd
Austin, Texas, USA 78752
(512) 380-9226
Center Type: Paid Plasma paid plasma donation icon
Overall Rating: 2.88463 star rating

Donor Ratings & Reviews

 Rate and Comment on DCI BIOLOGICALS AUSTIN LLC

Donor: Blood Hero
Date: 2017-09-24
Rating:
 Rate and Comment on DCI BIOLOGICALS AUSTIN LLC
Donor: LDA
Date: 2014-12-03
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I thank everyone at DCI Biological Austin TX. For their professional work. December 2, 2014 was my first time in, I liked the process and the way they treated everyone. They are nice people

Donor: Mr Barnaby
Date: 2014-06-16
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Just called to ask their hours and a few questions. Person that answered the phone had no idea. Had to ask someone else to come to the phone. A girl that talked so fast you could not understand here came on. I asked the fees that paid. She said it_s related to my weight. I told her 205 she said I would get 50.00 for the first time and 50 for the second time. After that it was 25 for the next time and 30 for the next time both given within a week.. I asked her if i had many questions to answer she said initially a few in the first 30 minutes but total time was 2.5 hours. I asked her was there an ideal time. She said they never knew when they would be busy and when they are not.

Donor: cheryl jones
Date: 2014-03-12
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To the employee who posted that comment on the 10th. How unprofessional of you. You should be fired.

Donor: Employee
Date: 2012-10-30
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I work here at DCI and I absolutely love it! Everyone that is saying we take forever and are inconsiderate of thier feelings, we are not! We actually take care of our donors and make sure they are okay. If you think we take forever and our job is sooo easy please do my job for one day and then tell me it_s easy. For the former employees that come on here and rage about thier employment here, shut the hell up! Nobody cares! And for people who are so sick and tired of the screening questions, all you have to do is answer \_yes\_ or \_no\_ we are the ones asking all the questions, do we get annoyed? Of course. But at the same time we take our job seriously to make sure every donor is taken care of. DCI is an awesome place to come and donate plasma and I assure you we follow all of the safety regulations and FDA regulations as well to keep out donors safe and happy :)

Donor: Who
Date: 2012-06-25
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Its funny to me all these ex workers and folks ragging on DCI. You CHOOSE to come here and donate and you are getting paid. If you don_t like it find another way to get money most of yall prolly posted and then are right back donating. It is what it is making money in this doggy dog world ain_t easy.

Donor: Me :)
Date: 2012-05-14
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I love DCI biologicals and most of the people there , they are fun friendly and hard workers ! I go two times a week every week and havent had any problems.

Donor: Dee
Date: 2012-04-19
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I am on my 7th donation at DCI on airport and have experienced a great atmosphere. Friendly staff, very clean bathrooms, donor area extremely clean. I would not hesitate to recommend this site at all!

Donor: NO CUSTOMER SERVICE AT ALL AND A SUPERVISOR INFORMED ME OF THIS.
Date: 2011-11-08
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HHHMMMM.......where should I start, well I have been going to DCI for about four months at first I felt everyone was freindly per my first two visits after becoming a regular I noticed how sometimes the place was not sanitized from the bathrooms to the back where the beds are located for you to sit in and donate, I have on several occassions came in to donate plasma and where they are going to sit me it had blood from the previous donor which is a very high risk of catching something from being in contact with someone elses blood, the bathrooom is always filthy and sticky and not only do you have to deal with the dirtyness of the place but you also have a staff there that does not believe in custome service their moto is get them in and get them out which I understand that they want to save lives but APPRECIATE the people that come in taking the time out of there day to donate and help you guys reach goals no matter what kind of buisness it is customer service should always be incorporated when dealing with people because if we dont donate yall dont work and the bad thing is I researched this center before and they have been shut down do to them not following regulation of collecting plasma. This center really needs to work on communication skills yes donating is a privelige but it is also a privelege for them to recieved plasma from our body to help people in the need it really just pissed me off when a supervisor told be that they are not based on customer service OMG What the hell kinda of buisness are they running because I have seen their staff in action cant say they all are bad but they do have sme bad apples in their bunch and remember regardless wether their staff is right or not they back them. I requested to speak to the office manager before I left after my donation and guess what it shwed how much he appreciates knowing how people feel about the place he left for the night without even making a attempt to discuss the issues I had in the place. I_m now donating at BIOLIFE in austin they are really friendly and seem to care more about there releasionship with the donors then DCI, DCI is strictly about the plasma thats it they could careless how anyoone feels. One other thing that I paid attention to is that they half way ask you the required questions that determine if you can donate, my concern is that the people recieveing the plasma may inherit other illnesses since they are not accuratly making sure these question are read and answered for approval to donate, if you do decide to go dont expect customer service because they dont have it dont get me wrong I cant say everyone iss bad in there but the majority have attitudes and no people skills I cant say dont donate there but just have caution with them.

Donor: jude
Date: 2011-10-27
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dci is cool, i really like those dudes. for sure a nice, clean, organized place, with people who care. i recommend this plasma center over any.

Donor: Anonymous
Date: 2011-08-04
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I_ve been donating plasma at DCI for over 2 years now and I have yet to have a bad experience. There staff are very professional and from what I_ve heard, some of the staff have experience as EMTs. This is a comfort to know that the techs are experienced and know what they_re doing. DCI is currently running a rewards/contest in which donors are eligible to win some pretty nice prizes. Yesterday I won a Panasonic 32\_ LCD TV! I_m impressed with how DCI treats their donors. Currently you can make $170.00 a month if you donate twice a week, that works out to $2040.00 a year. It beats the hell out of working a part time job and later have taxes taken out.

Donor: anonymous
Date: 2011-01-18
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As a former donor AND employee, I can honestly say this is a terrible place to donate plasma, not only is the pay terrible, but all your information is out there for everyone to see. Nothing is confidential. Consider prostitution before donating here! And if you are a woman be prepared to get hit on by the stinkiest crackheads Airport Blvd has to offer! :)

Donor: Worst Job Ever
Date: 2010-08-10
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I was an employee at DCI for over a year and quit. I was told by numerous fellow co-workers that I was a hard worker and always helped out when called upon. But, this was not recognized by management (mgmt). During my year here, I would constantly see mgmt yell and belittle their employees. They would also do these things to me. There was such a high turn over b/c people would always be quitting. I loved working with my fellow co-workers and taking care of donors, but mgmt was terrible. They really have no idea how to manage a plasma center, many have no formal training....only training though the company. I really don_t believe this plasma center will last for much longer if they do not change the center manager or the way they treat their employees. I would never donate or work at DCI Biologicals Austin LLC.

Donor: bruisedANDabused part 2
Date: 2010-07-25
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Again. DCI in Austin BB]IS[/B] closed. The business has not opened since I posted last time. The doors are locked, there are no cars in the parking lot, nobody is inside the building and the lights are off. DCI is not currently open for donations. And I was bruised badly on both arms. One arm was bruised because the needle went through the vein, and on my first return a balloon bubble started growing in my arm. The process was stopped. The needle was switched to the other arm by another tech, and the same thing happened. For a solid week and half to two weeks, on both of my arms, I had extremely deep bruising. That was my only real negative experience donating, and I understand things happen, but to say it didnt happen, or doesnt ever happen is wrong. Since that happened, I only get poked by Carlos. You dont even feel the needle going in with that guy, and he is a helluva nice dude too. Again, as of right now DCI is not open. You can try and call them but the phones are not answered and they do not reply to emails about when they will open again. DCI BIOLOGICALS AUSTIN LLC 5789 Airport Blvd Austin, Texas 78752 (512) 380-9226 austin@dciplasma.com MONDAY - FRIDAY 9:00 AM - 5:00 PM btw, before they recently closed they had dropped their payments down to $15 for the first time, and $20 the second time. the place in pfluggerville pays 30 then 40 still, so if you can go to pflug, go there

Donor: Misunderstood
Date: 2010-07-22
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I love the assumptions that a donor or employee makes that we are closed down, we don_t follow privacy, or we bruise up the donor beyond normal. First, we are not closed down, our hours have changed per corporate_s decision. We adhere to all HIPAA laws and regulations to a T. The fact that one, poor little disgruntled donor is bruised and whining about it is a joke. Do we accidentally bruise a donor, yes, but there is no malicious intent behind it. What everyone is explained on their first donation and they also sign a form understanding that bruising can occur. The fact is we use lare needles, and because of that occasional bruising may happen. So, let me make it clear, we are open M-F, we follow all FDA and HIPAA procedures to a T, and bruising can occur but if it does let us know so we know.

Donor: bruisedANDabused
Date: 2010-07-05
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the airport locale is closed down. not sure if permanent or not. went by today _ place was not open, _ the hours of operation info was removed from the door.workers looked like they were removing the DCI info from the building.i know they_d recently cut payout _ days of operation down so it wouldnt surprise me to see the place down for good. i need the $$ but the place did suck. walked around with two deeply bruised arms for a week thanks to the fine staff at DCI. getting a job at taco bell is better than donating there.

Donor: Asst. Director
Date: 2010-04-23
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To address all of the concerns and comments. The employee below was actually let go for viable reasons. Any employee that has left us was let go do to rule and regulations that they, after warned and talked to multiple times, did not correct their actions. Because of that, that_s why some are no longer here with us. As for the donor concerns, we continuously are training or cross training employees so not everyone is perfect off the bat. The \_crude \_ comments made by employees in front of donors have stopped, and those people are no longer with us as well. We have a wonderful staff now. The time it takes to get processed now is less than 15 min for regular donors. And currently we can_t take new donors for corporate reasons. I am not commenting to defend our center. I am commeneting because every EX-employee is an EX for a reason any donor will thank management for. Also, to the disgruntled donors, they are usually upset at us because we do NOT allow crude or rude donors to donate. We will immediatly permanenetly reject them so they get heated and try to slander us. If you are thinking of donating, I hope to see y_all soon because I know you will enjoy the experience.

Donor: Tasha
Date: 2010-03-19
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There is no way to be polite about this place. It is the worst ever...and I do mean EVER!

Donor: EMPLOYEE
Date: 2010-02-12
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It says be polite when you write these comments...but come on, this place is absolutely rediculous. I am a former employee of this hell-hole and Im not bashing them for any reason but to protect the few decent people that want to donate their plasma for good purpose. My coworkers NEVER cared about the donors, mostly told them of past stories, incidents, or even their confidential info such as test results...TRUST ME their is no privacy at DCI...all of your info is out there. The managers could care less about donors and actually refer to them on a regular basis as \_filthy scum buckets\_!!! Once again, I didnt get fired from here, I QUIT for this nonsense...so I have no reason to publish false comments on a blood bank blog. The following are employess that I would recomment perform the stick: oh wait...they fired all of the good ones for idiotic reasons. As if donors werent depressed enough with financial concerns, the place looks and feels like an unemployment office of food stamp place or some government-conspired agency. ONCE AGAIN FOR YOUR OWN SAFETY DO NOT DONATE HERE AT DCI.

Donor: J.J.
Date: 2009-12-17
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I went with my sister once when she was donating, so I decided to give it a try the next day. She had already warned me that the first day_s intake process takes forever, but DAMN! I was there from 3:15- 7:50! I might have gotten processed about 30-45 minutes sooner, but the dumb broad that I gave my paperwork to just tossed it aside w/other black folders. I thought nothing of it at first b/c I thought maybe they kept the paperwork in the folders until the person was called. But nope. That_s not what went down. Ok not totally her fault, but she didn_t even ask where my papers were when I handed her the folder. And on top of that after I waited there forever- some ese chick who wears too much make-up- was gonna turn me away at the last door b/c I ran outside to grab a paper out of my car. (I know you aren_t supposed to do that, but it took me like 15 seconds.) My vehicle was literally parked right outside the door! But the nicest lady in the place- the medical supervisor- let me make it....

Donor: Jay
Date: 2009-09-29
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I_ve been donating here since February of this year and lemme tell you, IT SUCKS!!! As soon as I get my head above water I will never return to this pit. Its like being on a Wal-Mart inside a city bus. The staff is IGNORANT and loud. Not all of them but a vast majority. I_ve experienced everything from one \_technician\_ recalling a sexual conquest to a colleague while sticking me, to another \_tech\_ not asking me the screening questions because they were sick of \_asking these stupid fuc*ing questions over and over\_. Its like high school with these idiots. The place is dirty. Bathroom smells like piss. Not what you want in a facility that will be drawing your blood. The worst part has to be the wait and what you are subjected to during this time. I have spent 4 hours there before. Yep, 4 hours. You can_t have headphones on because you need to hear your name being called so you are forced to listen to illiterate ex-cons and their stupid stories of drugs, violence and creating multiple babies. They have an inbred security gurad that is in charge of these cretins but I just see him shuffling about texting. Pretty incredible feat because I_m sure the man can_t read or write. I know I sound bitter but I am. I_ve wasted countless hours of my life for little compensation (they even just reduced the payments yet again.) If they hired sharper staff, the process would go so much quicker. Seriously, all you have to do is go get the file once someone signs in. That should not take 2 hours as it has so many times. I_m sure they are just fed up with the filthy ignorant clientele and they enjoy making them wait. This place blows. I_d do something less traumatizing for compensation, like prostitution for instance. Not all the staff is bad though. Charlie, Brandon, Ben and a few others whose names escape me are great. I feel bad they have to toil in this idiocy mine. Please DCI, at the very least clean your bathroom. Maybe the Counting Crows looking supervisor guy with the cracker dreads can see that this is done. Wow, I feel better.

Donor: Susan
Date: 2009-09-16
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They consistently close early. When you arrive, you are told that they have met their quotas. You have essentially wasted your time and effort.

Donor: kaitlyn
Date: 2009-08-28
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horrible. half the time they stick you and then have to come back and adjust because they didnt do it properly the first time. it takes AT LEAST 2 1/2 hours EVERY TIME- they are slow, disorganized and innatentive. last time i went they tried one arm, jabbed me twice, adjusted and adjusted and then had to do the other arm- so i left with bandages and bruises on both arms. they have no clue what they are doing. they also just lowered the rates and took away most of the bonuses..so you get more money at the center in wells branch, anyway- plus youre in and out up there- id recommend skipping DCI and going there, even if it is a bit out of the way.

Donor: Lex
Date: 2009-03-24
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I_ve gone there 3 or 4 times and each time it took more than 3 hours to get through the whole process. The staff is not very attentive, and even has pulled out their personal cell phones and texted while performing vitals. Takes too long and is not organized at all. I_d recommend Biolife off of Wells Branch.

Donor: Danielle
Date: 2009-03-05
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Okay, so for me this place is amazing the staff is great they are very out0going and they are noy stuck up at all they are trained professionals and that is what i love!!!!!!!!If ypu are new and thinbking about going for the first time make sure to have Brandon stick you he is the best ever!!!!!!!!!!!!!!!!!!!!!!! Good luck! (be very patient sometimes it takes awhile)

Donor: annoyed
Date: 2009-02-19
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I went three times to donate and each time they told me i was missing something form-wise that the other technician before had never told me about. The first time I was missing the social and told I could bring a w-2. The second time, I was told I needed a third document showing proof of address, the third, I was told my previously approved w-2 would not be accepted. Needless to say, these people obviously don_t communicate with each other and they do not have their sh*t together.

Donor: Brandi
Date: 2009-01-05
Rating:
It takes awhile, but no problems.

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