Follow‑You Printing holds documents in a secure print server until the users authenticate themselves at the network printer of their choice, anywhere across departments or geographies. Working with print devices from any manufacturer, FollowMe provides the widest range of document output features for head office, branch office and mobile printing environments. FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. You’ll need your bank account details for an account to account transfer. FollowME will hold a print job until the end user responsible for the print job releases the job - either by scanning the SMCC ID card or entering their SMCC username and password manually. For large jobs consider using the University Print Suppliers. If not on Campus you will be asked to login with your username and password. UniPrint Help Log out. In doing so it seeks to manage the system effectively in order to support security, privacy and efficient resource management. Service Level Agreements are the agreements between parties to ensure the services and standard of services are understood. In other words, open the document click the print button to send the document to the printer. Follow Me Printing allows for increased flexibility by having your print job follow you wherever you go. Service Level agreements, Processes, Knowledge Articles and Support Services are informed through: Content manager:  Associate Director, Customer Experience (Managed Print Service Owner), A to Z Directory Universal Print eliminates the need for on-premises infrastructure, and enables IT to manage printers directly through a centralized portal. Limited personal use is permitted at the discretion of the line manager of the staff member, provided it does not impact staff productivity or system performance. Phone: +64 9 923 2333 Email: ichelpdesk@auckland.ac.nz, Hours  |  Copyright  |  Privacy  |  Disclaimer  |  Terms of use  |   Feedback on this page. Once you are logged on to a Business School student computer or through the student Terminal Services (our remote access service), you print a document as per usual. EBP’s Follow You Printing solutions are a great example. If you use a printer or an MFD (multifunction device: copier, printer, scanner in one) and experience problems (e.g., pages printed out blank), you should notify the local IT support staff and fill out the printing credit form. Copiers and printers are available in all libraries, computer labs and information commons facilities. Allocations cannot be refunded or changed. Top up your printing balance from the self-service welcome page: Under ‘Top Up Existing Plan’ put in the amount you want to add and click submit. To provide further explanation, examples and recommended best practices for implementing the Print Policy. Your student account will not be charged for printing at Follow-Me Printers. Follow the link for ... B&W Printing 8 cents / page, 8.5x11 in. & 8.5x14 in 16 cents / page, 11x17 in Defaults to double-sided when available. Printers are available in campus libraries and additional locations. This feature is available in campus libraries and additional locations. Refunds can ONLY be made into New Zealand bank accounts. The University provides access to copy, print, scan and facsimile resources to staff members, students and other members of the University community. Refunds can ONLY be claimed if you are graduating or leaving the University. Please swipe your card to log on. FollowMe printing is Fuji Xerox's solution to allow documents to be submitted for printing and collected from any Fuji Xerox device on the same campus. Examples of exceptions to this policy may include instances where; each exception will have a Print Device Classification which identifies it as being for a specific purpose which shall be periodically reviewed. You will transferred to the payment page, follow the instructions on the page. University means the University of Auckland and includes all subsidiaries. Copyright We simply ask that you be respectful of copyright laws, the environment, and of any others who may be waiting to use a library printer. You may release your document from any Follow Me printer on campus by swiping your Mcard at the printer, logging in to the printer with your uniqname and UMICH (Level-1) password, or by using the MPrint mobile app. Continue Anyway . The University provides print services to all members of the University community under the understanding that both the service and the printers will be used in the spirit of cooperation and respect. | The maximum hold time for a FollowME print job(the amount of time the system will hold the job before deleting the print job) is 48 hours. The Follow Me Printing app allows print jobs to follow students wherever they go. Mobile workers can print securely from any location, mobile phone or tablet device, and if a printer should fail, productivity is not disrupted. How do I get approval for an exception to the print policy? Managed Print Service means the Service which controls and delivers the support and maintenance of devices under the contract with the Managed Print Vendor. FollowMe printing is a specific service provided by CAPS with a specific function of being able to print and later retrieve from any printer on the CAPS service. University community includes all staff members (whether permanent, temporary or part time), honorary staff, students (whether full time or part time), contractors, subcontractors, consultants, alumni, associates, business partners or official visitors or guests of members of the University or UniServices. Site map 1. Within one solution, organizations have access to secure printing capabilities, Data Loss Prevention (DLP) for paper based processes, integrated compliance, and enterprise wide cost control. FollowMe Printing FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. Allocations always have a start date and end date and are specific. You can add money to your balance using the Campus Card application. You use your Campus Card to use print and copy services around the University. (If you choose the color queue you can only release your job at a color printer) Click Print. Download Follow Me Printing and enjoy it on your iPhone, iPad, and iPod touch. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. What can I do if my request for an exemption is declined? Then follow these instructions: Select a print queue. Conditional offer checklist To use the follow me printer, first make sure that it’s installed. Feedback on this page, Māori ki Tāmaki Makaurau | Māori at the University, Equity at the University | Te Ara Tautika, manage print service requests to ensure alignment to policy and best operational practice, whilst managing exceptions to policy through escalation paths, seek to minimise the use, and requirement to use, short term printed documents, assist to minimise the count of printers in the environment, and work with the, ensure all exceptions are supported by robust rationale. Printing credit. Open the file that you would like to print. Printing from a personal device. Any requests will be reviewed in a reasonable manner. An update to the Print Center Web component may be required. We ask that you NOT use the Follow-Me Printers to print on non-standard paper. The screenshots are a guide only and may vary for different editions of Windows. Follow Me Printing increases the flexibility of having print jobs follow students wherever they go. | The University of Auckland has moved to a fully managed print service known as Follow Me printing. Go to File, then Print. FollowMe printing not only provides greater security with regard to the information contained in the printed documents, but also allows redundancy in the availability of the devices for print output. Setup FollowMe for Windows 7 Setup FollowMe for Windows XP If a copier or printer is currently being used or interrupted, the print job can be … To print from your Windows device you will need to be connected to UoA-WiFi. Some courses give students a free allocation of money for copying or printing. How do I connect to my printer to be able to print from my computer? “Follow Me” printing allows for increased flexibility by having your print job follow you wherever you go. Q. How does the Follow Me printing work? Printing of large print jobs is discouraged. Can I load my own paper? Follow Me is a virtual print queue that holds your documents for up to 24 hours, letting you control where and when they get released. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. Faculty / Staff - How To Guide for Follow-You Print, Copy and Scan - Faculty / Staff **There is a limitation with the PrinterOn cloud printing option that prevents users from selecting more than 10 copies of a … 1. Disclaimer 1. Departmental allocations are non-refundable. Secure Login . Download the app from the App Store or Google Play. Color Printing 25 cents / side, 8.5x11 in 50 cents / side, 11x17 in Defaults to double-sided Single or double-sided at 1200 x 1200 dpi resolution If you are still a student, you will not be able to get a print … Follow Me printing is a specific service provided by the managed print service with a specific function of being able to print and later retrieve from any printer on the service. Print files and documents Access services and resources such as internet access, CECIL, and Library databases All students on University wired computers or their own wireless-connected devices have no restrictions on how much internet data they consume. You can add up to $999 per transaction and have a maximum balance of $999. To download the software for using the FollowMe on a Windows device go to You can get help at the IC Helpdesks for copy and print support during opening hours. Usage above this limit may be recovered from individual staff members. Information on how to connect to UoA-WiFi are available on our Wireless and Internet page. | Is this answer helpful? You may continue but there may be unintended side effects or missing features. To print in colour, make sure you select the Follow Me Colour print queue or by using Web print and selecting FollowMe-Colour. Allocations are used up before any money that you added to your copy or print balance yourself. In order to easily access this service it is important that you have a Campus Card. | To view your balance and transaction history select spending history from the menu on the left and select the required date range to display transaction history. Your claim will be investigated and if successful, a credit will be made to your print account for the faulty print/copy job. Refunds are only available if you are graduating or leaving the University. Follow me printing is a system that allows you to print from anywhere on campus, including your personal computer, smart phone, netbooks, and retrieve your document at one of the Ricoh Multifunction Devices. Managed Print is the print service supported by Ricoh and includes the Multi Function Devices (printer copiers) that are using the new tap to print technology. UoA-WiFi wireless printer setup For Windows 32-bit operating system Note: This guide is for use with computers using a 32-bit version of Windows. Connecting to either UoA-Guest-WiFi or eduroam will not enable you to print. If you visit your nearest IC HelpDesk, they can advise you about refunding or crediting your copy/print balance. there is a demonstrable requirement for a non-standard printer, there is a health and safety or equity requirement, there is a requirement for the positioning and delivery of additional printers exceptional to the recommended layout by the Print Solution provider, costs cannot be allocated by the University Print Management solution, an exception will require the agreement by ITS to a non-standard support arrangement, Exception requests may be made to ITS to fulfil a specialist requirement, Initially, the Print Solution provider themselves will investigate and determine the best solution to meet the requirement, Alternately, the request needs to demonstrate that there is a specific and unique requirement that cannot be meet by the existing Print Services Fleet and functionality, It is envisaged that exceptions will be few. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer. Canon-Follow-Me-Color Please follow the instructions on how to print to an HP or Canon Follow-Me printer on campus. Students / Community Users - How To Guide for Follow-You Print, Copy and Scan - Students. | Restrict print jobs on print devices to less than 500 pages. However, if there is a dispute with the findings, it will be escalated to the Head of ITS for a full and final decision. Connecting to UoA-WiFi Before printing on the UoA wireless network, you must first be connected to UoA-WiFi. The Equitrac system sees your print job in a Follow Me print queue and transfers it into database storage. Privacy To print by email, send print jobs from your University email as email attachments to emailtoprint@auckland.ac.nz Print jobs created this way will be queued in the Papercut printing service for release at a printer. “Follow Me” Printing Instructions Students can now send print jobs to the cloud and release them at any participating Pay-to-Print location. Printing with Windows Devices To print from your Windows device you will need to be connected to UoA-WiFi. Information on how to connect to UoA-WiFi are available on our Wireless and Internet page. FollowMe printing is a specific service provided by CAPS with a specific function of being able to print and later retrieve from any printer on the CAPS service. You have to complete the web form to request for print credit or print refund. To top up your balance, enter the amount and press submit. Allocations are given by the University; they are not part of your personal funds. This feature is now available in all campus libraries, with additional locations to follow. Choose a Follow-Me print queue to send your job to. Single-sided b&w printing (default) The use of print services is based on the standards of common sense and courtesy that apply to any shared resource. When using the email to print feature if the document contains any colour elements, the Follow Me Colour print queue will be used by default. FollowMe Printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. If you use a printer or an MFD (multifunction device: copier, printer, scanner in one) and experience problems (e.g., pages printed out blank), you should notify the local IT support staff and fill out the printing credit form. The Print Policy and these supporting guidelines apply to all members of the University community, whether at the University or elsewhere, and refers to all copy, print and scan and facsimile resources. A. Knowledge Articles are the self-service documents referenced from the staff and student intranet portals. Managed Print Service means the Service which controls and delivers the support and maintenance of the devices under the contract with the Managed Print Vendor. A Follow Me printer is a network print queue set up on the print system server that does not automatically route pages to a specific printer. Knowledge Articles are the self-service documents referenced from the staff and student intranet portals. Note: You will not be able to select a print queue with this method so you will be charged according to the contents of the document. Unblock the move to the cloud and support print for Azure AD users without a complex hybrid print setup. This ensures printing is confidential to the user and reduces printed waste, from documents left uncollected at the printer. Accessibility Printing with Apple Computers To print from your Apple device you will need to be connected to UoA-WiFi. Any exceptions from the requirements of this policy, including any one-off circumstances, must be approved in writing by the Director of (Faculty/Service) Operations, and reviewed bi-annually. Staff can print to any printer on campus by using Follow-You printing or can go to UC print for more specific requirements. | Print When and Where You Want Thanks to cloud technology, you can work in new and exciting ways. Information on how to connect to UoA-WiFi are available on our Wireless and Internet page. Follow Me Printing Instructions Students can send print jobs to the cloud and release them at any participating Follow Me Printing locations. 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